FAQ
How long will it take to get my order?
Once we receive your order, our team begins processing within 1 hour. Once processing begins it may take anywhere from 8 to 24 hours for your item to ship. We use priority shipping to ensure a fast shipping speed. Most items arrive within 2-4 business days, however depending on where you are and when you submitted your order, you may receive your order the next day!
Will I receive a tracking number?
Certainly! Once your order is processed and shipped, you will receive a confirmation email containing your tracking number. This will allow you to monitor the progress of your package and know exactly when it will arrive at your doorstep.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs may apply, and will be added automatically at checkout. Whether you are located within the United States or internationally, we can have your order shipped directly to your door.
What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason we gladly accept returns. Please review our refund policy for detailed information on how to initiate a return or exchange.
Do you offer wholesale?
Certainly! At Modernized Pottery, we are delighted to provide wholesale options tailored to businesses seeking larger quantities of our products. We highly value collaborations with retailers, distributors, and businesses interested in featuring our items.
For comprehensive details on wholesale pricing, minimum order quantities, and any specific inquiries, please connect with our dedicated Wholesale Department. Reach out by filling out the form below to inquire about exciting wholesale opportunities. Our team is committed to providing you with all the necessary information and pricing to kickstart our partnership.
If you are looking for ease of wholesale through our Online Platform, please consider shopping with us through Faire and our direct store using this link https://faire.com/direct/modernizedpottery
We're eager at the prospect of working together and expanding our collaboration. Looking forward to the opportunity!
Do you offer custom designs?
Absolutely! At Modernized Pottery, we're committed to catering to your unique preferences. We provide two versatile options for custom designs:
- Adjusting Existing Designs: If you adore one of our current designs but wish for it in a different size, color, or with slight modifications, we can tailor it to meet your specific requirements. Currently the largest size we can offer is 20 inches tall and 17 Inches wide. If you need a size larger than this, please contact us.
- Full Customization for Businesses: Specifically for businesses and organizations, we offer comprehensive customization services. Whether you're seeking branded merchandise, promotional items, or unique products crafted to your exact specifications, our team is poised to transform your vision into reality. We collaborate closely with you to create custom products that resonate with your brand and messaging.
Feel free to get in touch with us by filling out the form below to initiate a conversation about your customization needs. We're eager to collaborate with you to craft something truly special.
Any other question
You can contact us right from this page. Please fill out the form below and we will be happy to assist you!
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Still have a question?
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